Case Managers coordinate and monitor county-funded and Medicaid-funded services
for persons with disabilities.
For deaf/hard of hearing use 711.
What is Case Management?
Case Management is a confidential and professional service offered to people
with disabilities. Case Managers help you and your family make choices about the
kind of services you want. Case Managers encourage you to participate in
deciding who will provide those services. Case Managers allow you to take
responsibility for setting goals and working towards them.
What is the eligibility criteria?
Persons applying for or receiving Case Management services shall meet the
following eligibility criteria:
The individual is age 18 or over and has a primary diagnosis
of an intellectual disability, developmental disability or chronic mental illness.
If the individual is under the age of 18, he or she must be
receiving services through the Home and Community Based Services (HCBS) ID
Waiver or the HCBS BI (Brain Injury) Waiver. For information about Waiver
Services, contact your local Iowa Department of Human Services office.
Who pays for Case Management?
If you are eligible for coverage by Iowa’s Medicaid program, Medicaid will pay
most of the cost of your Case Management services. Howard County of legal
settlement may also share in the cost. If you are not eligible for Medicaid,
Howard County may be willing to pay the total cost of your Case Management
services. You and your family may choose to pay the total cost.
What do Case Managers do?
Your Case Manager begins by getting to know you, so they can learn what you want
and need to enjoy life. Your Case Manager will help you set goals and then find
the services or natural supports you need to reach your goals. Your Case Manager
will act as an advocate in helping to make resources available and accessible.
Your Case Manager will talk with you regularly and also with your service
providers and other people important to you. Your Case Manager will make sure
there is a place you can call or go to if you have a personal, psychological, or
medical emergency. Your Case Manager will stay involved as long as you need, to
coordinate and monitor your services, as long as you continue to meet
eligibility criteria. Case Management is a voluntary service, and you can
withdraw when you feel you no longer need or want Case Management assistance.
How do I access Case Management Services?
Anyone can request Case Management for themselves or for someone else by
Howard County Case Management
Sue Morse, Case Management Director at